Shared Mailboxes not sending automatic replies

Question

I have set up a shared mailbox and set the Auto response to go to both internal and external people however the response is not being sent out as I tested it from my personal email address. The message was received, but I did not get the reply that I set up...what am I missing? This email was sent over two hours ago so I don't think I am waiting on it. I have also checked the junk folder.

Thanks,

Wendy

Answer 1

Hi Wendy,

I'd like to confirm if the way you set the auto reply is the same as mine. Please check the following:

1. Sign into Exchange admin center (https://outlook.office365.com/ecp) with your Office 365 admin account.
2. Click your profile picture on the upper right corner of the page, select Another user and double click the shared mailbox. Navigate to organize email –  automatic replies. Select Send automatic replies and type the content for the replies for internal users and external users respectively. Click Save at last.

If all steps are correct, please run a message trace and share the result with me.

For privacy concern, I've sent you a private message to collect the result and you can open your community profile and then click View private message to access it.

Thanks,

Lance

Answer 2

This seems to be resolved.