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Microsoft forms error downloading responses

Anonymous
2018-12-18T20:14:47+00:00

Hi all - 

I've been trying to download my Microsoft Form responses for about 24 hours now. I keep having the same error happen. It will download 1/7 Excel files of responses and then just seems to "time out" and not download the rest of the responses. I've attached a photo of where the process seems to get stuck.

Does anyone know of a reason why this is happening? I've successfully download them all before in the past. Not sure if it is an error with the forms server or my internet or what. Thanks in advance.

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  1. Anonymous
    2018-12-19T22:31:55+00:00

    Hi AprilNottingham,

    To better assist you, I would like to gather more details regarding this concern. Kindly answer the questions below:

    • Does the issue occurs with other forms?
    • Which web browser are you using?
    • Did you make any recent changes prior to the issue?

    Meanwhile, kindly use a different web browser and check if the issue still occurs. Also, make sure your network connection is good. Try disconnecting other devices then try to download the responses again.

    To notify us and have us get back to you, simply reply to this post.

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