Opening protected document

Question

Help please.

I have password protected word documents on one drive which I am trying to open but receive the following message

Conversion failed

Sorry, we weren't able to convert the file for editing.

This is before I can even put the password in.  Previously was using dropbox but just moved across to one drive and not sure why this is happening.

Can anyone help / provide a work through?

Thanks

Answer 1

Unfortunately, there seem to be no workaround for this. Reading the article at https://support.office.com/en-us/article/differences-between-using-a-document-in-the-browser-and-in-word-3e863ce3-e82c-4211-8f97-5b33c36c55f8 I see that Word Online does not support password-protected files. You should post feedback on this in the Uservoice forum at https://word.uservoice.com/forums/271331-word-online.

Answer 2

Unfortunately that doesn't work for all members of the team who need access to the documents.  We need to read/edit them on the move hence why I looked to store this info in a cloud.  Is there no work around?  I need to keep the documents password protected for GDPR purposes.  This worked fine with dropbox but moved them across as was looking to get a Microsoft office subscription which included the cloud data in one drive.

Answer 3

Try downloading the file to your local drive and open it from there. This assumes, of course, that Office has been installed locally on the computer where you are working.