Cannot activate Office on Mac

Question

Hi Dear 

I bought Microsoft over 8 or 9 years ago  , I have been using it since. last time i used was this weekend 10/06/19.

Today I had to update my Mac per Apple new software that was pushed, after the updates , my Microsoft word is not recognizing my iMac and asking me to reactivate.

when i reactivate it asking me to pay.

can you please help and solve this issue.

I got laid off from my job and I took a class that will start October 21,19 I need my Microsoft for this class.

Thank You

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[Moved from  Office/Install, upgrade and activate/Mac/Office 365 Home]

Answer 1

Dear Sami,

Thanks for letting us know you have Office 2011 for Mac and had issue with Office 2011 for Mac on Mac Catalina.

I recommend you refer to Jim's suggestion in this similar threads:

Where can I download the Office 2011 installer(the last reply by Jim)

Apple does not allow Office 2011 to run in Catalina

I will also help you move this thread to Office 2011 for Mac category to make sure you get the dedicated assistance.

@BADAL KUMAR JAISH,

You may check the information in article below about install and update Office on Windows:

Download and install or reinstall Office 365 or Office 2019 on a PC

Install Office updates

Besides, as this thread focuses on issue for Office on Mac, if you need further assistance, please create a new thread about your question, we will focus on it and help you further.

Doing this will also help other community members having the same question seek out the thread quickly.

Thanks for your understanding and patience.

Best regards,

Tina

Answer 2

Hi All,

Can you update Office on Mac Catalina now? Let us know if you have any update.

Thanks,

Tina

Answer 3

Hi Sami,

Sorry, remotely support is not available to forum. Appreciate your understanding.

To remove the original Office license, you can download this link to get the license removal tool, open the .pkg file from your Mac's Downloads folder, then click Continue and follow the prompts to install the tool.

After the tool removes the license, launch Word application, it will prompt you to sign in your Office account to activate Office.

And could you share the requested information as I mentioned in the initial reply? They will let us have a better understanding of the scenario on your side and help you do troubleshooting.Thanks for your effort.

@carynoo,

The license removal tool I suggested is less then 50KB and it is an application and doesn't need to use drive to install it, you may directly click the link I provided to download and install it, then try using it to remove Office license.

In the meantime, could you also provide the requested information I mentioned in the initial reply? They would be very helpful for us.

Best regards,

Tina

Answer 4

I have difficulty doing that.

can someone in your IT Department remotely do it for me please ?

Thank You

Answer 5

Hi Sami,

Sorry for the inconvenience caused by this issue.

I suggest you try following and see if you can reactivate your Office:

1.Use License Removal Tool to removal the original Office license. You can get it from this article.

2.Reboot your Mac, launch Word, sign in your account to activate Office again.

If you still cannot activate Office, please share with us information below to troubleshoot the issue. Appreciate your time and effort.

1.Seems the issue happens after you update MacOS, what is the current version of your Mac? Catalina 10.15?

2.If you get any error messages, please also share screenshots of them.

And please also share screenshot about "when i reactivate it asking me to pay."

Best regards,

Tina