San error

Question

Hey! My notes haven't sync since Aug 14th, error code is E0001462 bukxq 19999, I already tried to open it in the web and changes do not appear over there

Answer 1

Hi Ana,

Thanks for the query and I apologize for the inconvenience.

You may try closing the notebook, quit OneNote and then open the notebooks from the cloud location in OneNote app, see if you still get the same issue. To do this, follow the steps below:

1.Close all the notebooks in OneNote. 

Click the Show Notebooks icon.

In the list of notebooks, hold the Control key while clicking the name of the notebook you want to close.

2.On the menu that appears, click Close This Notebook. Repeat the steps to close all the notebooks. Note: Before closing the notebooks, please backup your un-synced changes. For this follow the steps below:

Create a new notebook.

Copy affected pages or section from the affected notebook to the new notebook.

If the new notebook syncs fine, delete the pages from the affected notebook.

3.Quit OneNote.

4.Sign into OneDrive or OneDrive for business    

5.Open the notebook in OneNote online and click Open in OneNote.

In addition, please follow the troubleshooting steps from the following article, see if this fixes the issue:

Fix issues when you can't sync OneNote

If the issue persists, please provide the following information:

1.Please confirm the version of OneNote app. To confirm, in OneNote, go to the OneNote menu and choose About OneNote.

2.A screenshot of complete error.

3.Where are your notes stored? OneDrive for business or OneDrive for personal account?

4. If you create a new notebook, can it be synced to cloud successfully?

Let us know if you need further assistance.

Best Regards,

Waqas Muhammad

Answer 2

Hi Ana,

Have you checked my suggestions above? Do you need further assistance?

Best Regards,

Waqas Muhammad

Answer 3

Hi Ana,

I'm Tyler, an independent advisor trying to help.

I think that you should try the methods listed in this article related to sync issues with OneNote, It can be helpful to resolve this issue.

> https://support.office.com/en-us/article/fix-is...

I hope this helps you.

Best Regards,

Tyler.