Error code:0x80000008 Please help!

Question

I cannot access Excel due to this message   my subscription is paid for and updated

Answer 1

Hi LeeAHR,

Thanks for sharing your experience with us. We are willing to help you troubleshoot the issue.

You may try the followings to see if there is any improvement.

1.Sign out Excel and quit all Office applications.

2.a) Go to Finder>Applications>Utilities>Keychain Access and remove the following password entries: 

Microsoft Office Identities Cache 2

Microsoft Office Identities Settings 2

b) Search for all occurrences of ADAL in the keychain and remove all those entries if present. 

3.Warning: Outlook data will be removed when you move the three folders listed in this step to Trash. You should back up these folders before you delete them.

Go to the Library folder and open Group Containers. Ctrl+ click each of these folders if present and Move to Trash.

UBF8T346G9.ms

UBF8T346G9.Office

UBF8T346G9.OfficeOsfWebHos

4.Restart Mac, open Excel and sign in with your account.

 In addition, I found some thread they mention it will be fixed when disable two-factor authentication on Mac. you may refer this article to check disable two-factor authentication.

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

If the issue persists, please help to provide the following information for troubleshooting:

1.A related screenshot about error code 0x80000008.

2.Detailed Office version. You can check it via clicking Excel menu in the upper left corner>About Microsoft Excel.

3.Mac version. (Apple menu>About This Mac)

Let us know if you need further assistance.

Best Regards,

Waqas Muhammad

Answer 2

Hi LeeAHR,

Have you checked my above reply? Do you need further assistance?

Best Regards,

Waqas Muhammad