Multiple Teams Issues on Mac

Question

I recently updated Teams on my Mac, and for the last week have had multiple issues that make it almost un-usable. Un-installing and re-installing Teams has not helped. Here are the ones I've found so far:

• I can't change settings on the teams I've created for classwork. I get the message "We're having trouble updating your team. Please try again later."
• Google docs, PowerPoint files, Word files, and certain websites display a black screen. This screen can't be interacted with in any way, and reloading the page doesn't work.

There are some other issues as well, but I've found ways around them.

I believe this is a problem with the Teams app on Mac, because logging into Teams from a browser or using a different computer doesn't give me these issues. Any ideas on why this might be happening?

Answer 1

Hi W Nagelkirk,

I am sorry for the inconvenient experience the updated Teams brought to you.  The second issue you mentioned has been posted to the Service Health Dashboard (SHD) as incident TM192627 starting at October 2, 2019, at 7:21 PM UTC. The user experience of this incident is: Users may be unable to access the Microsoft Teams service from the Mac desktop client (Catalina 10.15). A suggested workaround is: We recommend users who have access to the Microsoft Teams website or Microsoft Teams mobile app use that protocol as an alternative method to access files on the service. Tenant administrators can view current information and updates on SHD at the link here:

https://portal.office.com/admin/default.aspx#@/ServiceStatus/ServiceStatusHistory.aspx .

For affected customers to easily identify the information here, this thread will be closed, and we will update to the primary thread below once the issue is resolved or you can obtain the most recent information from SHD.

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_teams-mso_o365b/microsoft-teams/0bcb3598-be34-4ae5-ac3e-a80fbd7af274

If you are experiencing a similar issue and do not see an SHD post, please let us know by sharing your tenant information via Private Message (PM).

Besides, based on your first issue, I have just tested on my tab, but I don’t meet problem when modifying settings, therefore, based on your scenario, I recommend you to clear Microsoft Teams client cache on Mac, and then view whether the first issue disappears, for detailed steps, please view below:

1. Quit Microsoft Teams.
2. Delete files in following folders.

“~/Library/Application Support/Microsoft/Teams/Application Cache/Cache”

“~/Library/Application Support/Microsoft/Teams/blob_storage”

“~/Library/Application Support/Microsoft/Teams/Cache”

“~/Library/Application Support/Microsoft/Teams/databases”

“~/Library/Application Support/Microsoft/Teams/GPUCache”

“~/Library/Application Support/Microsoft/Teams/IndexedDB”

“~/Library/Application Support/Microsoft/Teams/Local Storage”

“~/Library/Application Support/Microsoft/Teams/tmp”

3. Restart Microsoft Teams.

If the first issue still exists, since we usually focus on handling one issue in one thread, and as mentioned above, for other affected customer to identify the second issue easily, we need to close this thread, please post a new thread for your first issue, your understanding and cooperation is highly appreciated.

Best Regards,

Betty