A family of Microsoft word processing software products for creating web, email, and print documents.
Assuming that QCRequirments is the name of the bookmark assigned to the dropdown, at the location in the document where you want the text to appear, use the following field construction
{ IF { Ref QCRequirements } = "Yes" "Please route to John" "" }
using CTRL+F9 to insert each pair of field delimiters { } and ALT+F9 to toggle off their display. You will also need to check the Calculate on Exit box in the Properties dialog for the QCRequirements formfield.
In view of Part 2 of your question however, I believe it would be a lot easier to use a userform and for information on that, see the following pages of Greg Maxey's website
http://gregmaxey.mvps.org/Create\_and\_employ\_a\_UserForm.htm