Word keeps crashing

Question

Every time I open Word on my desktop, it comes up with an error: WinZip Express for Office has fired an exception.

It asks me to repair, and then it crashes. Sometimes I can start a document, but then it crashes within 5 minutes. What is the best solution? Do I need to buy a WinZip profile, since I had a free trial? 

Here are the details it gives me:

"Detailed technical information follows: 

---

(Inner Exception)

Date and Time:         8/19/2019 10:06:09 AM

Machine Name:          DESKTOP-ND70N0G

IP Address:            fe80::e4fb:f24a:ea48:3f88%6

Current User:          DESKTOP-ND70N0G\bowse

Application Domain:    C:\Program Files\WinZip\

Assembly Codebase:     file:///C:/Program Files/WinZip/WinZipExpressForOffice.DLL

Assembly Full Name:    WinZipExpressForOffice, Version=1.2.13114.0, Culture=neutral, PublicKeyToken=86e07f6d9d2175ee

Assembly Version:      1.2.13114.0

Exception Source:      WinZipExpressForOffice

Exception Type:        System.IO.FileLoadException

Exception Message:     Could not load file or assembly 'Microsoft.Office.Interop.Excel, Version=15.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c' or one of its dependencies. Access is denied.

Exception Target Site: IsHomeOfficeButtonEnabled

---- Stack Trace ----

   WinZipExpressForOffice.AddinModule.IsHomeOfficeButtonEnabled()

       WinZipExpressForOffice.DLL: N 00000 (0x0) JIT 

   WinZipExpressForOffice.AddinModule.adxBackstageFastCommandButtonZipShare_PropertyChanging(sender As Object, e As ADXRibbonPropertyChangingEventArgs)

       WinZipExpressForOffice.DLL: N 0000 (0x0) IL 

   AddinExpress.MSO.ADXRibbonCustomControl.AddinExpress.MSO.IADXRibbonComponent.DoChangeProperty(propertyType As ADXRibbonControlPropertyType, value As Object&, context As Object, index As Int32)

       WinZipExpressForOffice.DLL: N 0458 (0x1CA) IL 

(Outer Exception)

Date and Time:         8/19/2019 10:06:09 AM

Machine Name:          DESKTOP-ND70N0G

IP Address:            fe80::e4fb:f24a:ea48:3f88%6

Current User:          DESKTOP-ND70N0G\bowse

Application Domain:    C:\Program Files\WinZip\

Assembly Codebase:     file:///C:/Program Files/WinZip/AddinExpress.MSO.2005.DLL

Assembly Full Name:    AddinExpress.MSO.2005, Version=8.4.4395.0, Culture=neutral, PublicKeyToken=4416dd98f0861965

Assembly Version:      8.4.4395.0

Exception Source:      

Exception Type:        AddinExpress.MSO.ADXExternalException

Exception Message:     An error has occurred in the code of the add-in.

---- Stack Trace ----"

Answer 1

Hi Jared

You should uninstall WinZip Express for Office from your PC, unless that is something you intentionally installed on your PC . .

Open the Settings App (gear icon on your Start Menu, then go to Apps, you should see that in the list of installed Apps and be able to uninstall that from there . . .

Answer 2

Hello Jared

Thank you for participating in the Microsoft Community, My name is Miguel T. I'm an independent Advisor

First, try to use it in a safe mode (CTRL+ Click on the Word Icon)

If it works, disable all add ins

See:

https://support.office.com/en-us/article/view-m...

Answer 3

Hello,

I am an independent advisor, and I am trying to help other users in Community with my experience in Microsoft products.

Please check the response of this forum and follow the steps listed there. The problem seems similar to yours so it can help you.

https://answers.microsoft.com/en-us/msoffice/fo...

Hope this helps.

Do let me know if you require any further help on this. Will be glad to help you.

Thank you

Answer 4

Hi,

Uninstall the trial via Programs & Features>Add/Remove dialogue

Then restart your computer.

Thank you