Error code:0x80072f17

Question

Error code:0x80072f17

Anonymous

Hi,

I am unable to activate my Microsoft Office Words with my Office 365 Account. I'm receiving Error code:0x80072f17 whenever I try to log in.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Answer 1

Hi Sharmini16

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

Download the latest AutoUpdate version 4.14 from the following link, install it then run it then check for the latest updates:

https://officecdn-microsoft-com.akamaized.net/p...

Install any available updates then restart your Mac to see if the apps then work.

Do you have any third party Antivirus software installed? If so, disable temporarily to see if it launches.

If that does not work, try creating a new user account, sign into then check if the applications launch.

If it still does not work, I would try upgrading to the newer macOS Mojave release to see if that works.

Launch the Finder

Click Applications

Right click each Office application then click Move to Trash

Restart your Mac

Download and install the older version Office for Mac 2016 from the following page then sign in:

https://support.office.com/en-us/article/how-to...

Don’t worry, once you sign in with your registered email address used to purchase the subscription, it will be transformed to Office 365.

If you still encounter problems, make sure you are using the email address you used to purchase the suite or subscription.

Share via

Error code:0x80072f17

1 answer