Credentials

Question

I keep getting the 'It looks like your stored credentials re out of date' but I can still use Word & Excel. Why do I need to do anything?

Answer 1

Hi,

You're welcome, we are here to help you. Happy holidays

Regards

Answer 2

So it seems. Thank you.

Rory

Answer 3

Hi,

I understand, as far as I know, it is an update notification, however, it does not prevent the functionality of the applications.

Regards

Answer 4

Thank you... but I'm reluctant to make any changes until I know what's going on. What is the point in telling me that my stored credentials seem to be out of date if it's not stopping me using the software (also I don't have a OneDrive icon in my taskbar).

Rory

Answer 5

Hi RoryGCunningham,

My name is Marc, thanks for participating in the Microsoft Community, I'm an Independent Advisor and I'll be glad to help you today.

Try the following:

1. Press the Windows Start button, and type >> Credential Manager >> Select: Windows Credentials >> Clear generic credentials, restart the computer and verify the result
2. In the OneDrive icon in the taskbar >> Right-click on this application, then >> Settings >> Office tab >> Uncheck the option >> Use the office applications to synchronize the Office files that I open >> Ok, try again.

Let me know if you have something else that I can help you with, I'd be happy to help.

Have a nice day

Regards,

Marc M.