SharePoint iOS App - Form Fields ordered incorrectly.

Question

Hi, 

I'm trying to use the SharePoint App to create a custom form but when opening the form to edit the item, the fields are in the wrong order. 

Please advise how I can change the order in the form on the app. 

Screenshots below:

As you can see, the 'Inspect?' and the 'passed but should be reinspected' fields are not where I would expect from the first two screenshots and indeed from where they are place in all other views. 

[PII is removed by forum moderator]

Answer 1

Hi Tina, 

You've understood the problem perfectly, so thank you for confirming my suspicions! 

I will go through the steps you suggest and see where that get's me. 

Thank you for all your help. 

Dan

Answer 2

Hi Dan,

Thanks a lot for your patience.

From your description and the screenshots provided, I understand the issue is that after you change the columns' order in list settings, when editing an existing item in the list in SharePoint app, it doesn't display the correct order of the column as you set in list settings.

(if it is not the situation, feel free to correct me.)

First, regarding your question "is there a way to rearrange the order on the form in the app?",  unfortunately it's not available to achieve this in mobile app, we still need to access list settings via bowser. Sorry for the inconvenience.

I test from my side and use the same steps you describe to change columns order in list settings>content type>Item>Column order.

When I go back to the list in browser, editing an item showing the same column order as I have set.

However I see the same behavior in SharePoint app version 4.12.0 (20190905) on iOS as you described, when editing a list item, the columns are in the original order I created them, not showing the new order.

Really sorry for the inconvenience.

Then I consulted the related resource for this issue, actually the best way to help you troubleshoot the issue is to create a support ticket from Microsoft 365 Admin Center.

Please involve your Office 365 global admin and ask him to create a support ticket in Microsoft 365 Admin Center>Support>New service request.

The support team there has the correct escalation channel for this case. This is also the most efficient way in handling this kind of issue.  

Your understanding and patience is appreciated.

In the meantime, I also recommend you share your valuable feedback by clicking Me on the bottom in SharePoint app>Setting(gear icon)>Send Feedback>Report a Problem. This would also inform the related team and let them look into the issue.

Best regards,

Tina

Answer 3

Hi Dan,

Thanks for posting back and share the information. Please allow me some time to do tests and investigations on our end, I will post back as soon as I have any update.

Thanks for your patience.

Regards,

Tina

Answer 4

Hi, 

Thanks for getting back to me.

I haven't created a proper custom form using PowerApps, I just tried to customise the order that the fields would appear in the form using the standard options found under List Settings > Item (under content types) and then changing the column order and hiding some fields from the form. 

Update: I've this morning remade the list adding the columns in the exact order I want them to reappear, and now they are in the right order. However, this does mean that you can't really add columns at a later date and also leaves no margin for error, so is there a way to rearrange the order on the form in the app?

It seems to me that the fields in the form on the SharePoint app are in the order I created them, rather than the new order I specified in the settings. 

I'm using version 4.12.0 (20190905)

Thanks,

Dan

Answer 5

Hi Dan,

Thanks for your query in the community.

Could you please confirm information below for troubleshooting the issue? Appreciate your time and effort.

1.Where is the custom form created? In SharePoint App on iPad or in SharePoint Online from web browser?

2.What are your detailed steps for creating the custom form?

By opening a SharePoint list and click PowerApps>Customize forms?

If not, please share your detailed steps.

3.The version of your SharePoint App on iOS.

Best regards,

Tina