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OneDrive restore failed

Anonymous
2019-12-06T15:12:47+00:00

I recently assisted a user in restoring their OneDrive to a previous date. Looking at the log a large number of the files failed with the comment "Failed Update restore only support files." I'm curious what we have for options for bulk restoring files outside of restoring them via the online recycling bin which can be time consuming and wonky with folder structures.

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2019-12-06T21:35:01+00:00

    Dear Karkos,

    I’m so sorry for what you are encountering with.

    Per your description, you saw some files were failed to restore when you tried to restore your entire OneDrive. And you can see restore logs of OneDrive.

    After our research, inthis article, it says the nest way to troubleshoot this issue is contact OneDrive Support to find further assistance. We really want to help but as we can only handle out-of-the-box issue, this issue should be fixed by related team and won’t cause any data loss.

    We sincerely suggest you click OneDrive icon-> More-> Get Help button to find OneDrive support for further assistance. 

    Your understanding is highly appreciated.

    Best Regards,

    Ivy

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