Failed to Create a New Folder

Question

When I try and create a folder to save Word Doc using my Microsoft 365 account I get a message Failed to Create a New Folder -You Don't Have Permission to Connect prompt.  This only on my MacBook Pro and not on other devices.

Answer 1

Hi SudhirPillai,

I'm sorry that you encountered a problem in using Office. Since this thread was moved from another category to this category, your question has been left unanswered for so long, I apologize for this deeply.

If the problem still bothers you, I’d like to confirm the following information with you for further troubleshooting:

1.    Where did you want to create a folder, within Word, in Finder, in OneDrive or other external drive? Please indicate the location to make it clearer.

2.    Will the problem happen when using other Office apps such as Excel or PowerPoint?

3.    The version of your Office and Mac OS:

-      Office > go to Word > About Microsoft Word > check the version, for example, 16.32

-      Mac: go to Apple Menu > About This Mac > check the version, for example, Catalina 10.15.2

4.    The screenshot of your problem, generally, a screenshot can help us quickly identify the problem.

In addition, there are some suggestions you can have a try:

1.    If you can create a folder in Finder but can’t in Word, please go to System Preferences --> Security & Privacy --> Privacy --> Full Disk Access: ensure Word have been added and are checked.

2.    If you can’t create a folder in Finder, please go to Utilities > Disk Utility to repair your storage device

Sorry again for ignoring your question, if you still need help, please come back at your convenience and give me feedback, I’ll continue to help you.

Best Regards,

Arck

Answer 2

Hi SudhirPillai,

Have you tried the suggestions I mentioned? If the problem persists please feel free to consult me again.

Best Regards,

Arck