Rules not working

Question

I have set up rules many times before and have had no issues but the rules on my Exchange account just do not work.

They are pretty simple, email comes in from someone, I want to move it to different folder and mark as read. Simple. Easily set up. If I press Run the rule now on the emails in the folder the rule work perfectly however when a new email comes in, the rule does not work. Why? I have created the rule in Outlook Desktop, doesnt work. Deleted the rule and created on Outlook on line, still doesnt work.

Works perfectly if I select run rule now, just not as the emails come in.

Any thoughts??

Thanks

Answer 1

Hi @Matt Fitzpatrick ,

Have you created other rules in your mailbox?

According to your description, your rules only work when you run it mannually, it seems that there may be other reasons that affect the rule, please first check if there are any other rules that has similar conditions in your mailbox. Then, to avoid it further, we could try to turn off all rules temporarily in your owa and Outlook client, and create a new rule to check if the issue has any differences after that.

Also, due to the issue could be reproduced on your owa, it may not be related to your Outlook client, in order to avoid any interference of the rules or other reasons in your mailbox, it's recommended to contact your mailbox administartor to check your mailbox.

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