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Error when installing Office 365

Anonymous
2019-11-02T22:47:06+00:00

I bought Office 365 from a shop in the UK, tried to activate it but gave me the following error:

A: Unable to redeem the product key

B: Risk rejected

Correlation ID: 4efb1faf-5171-449b-9284-608a08024e75.

I called Microsoft Office and stayed on the line 45 minutes. Then I was passed to the technical support team. Line was cut off.

Called again, I was told that a replacement product key will be given my the technical support team. Was put on to the support team and line was cut off again. I am talking here about 2 hours of skype calls.

Any one encountered this before and any advise please?

Thanks.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2019-11-02T23:57:43+00:00

    Hi Nawras

    I'm so sorry you are facing issues! I'm Maggie, an Independent Advisor from the user community. I love helping other users in the Community by sharing my experience with Microsoft products.

    As a user community, for privacy and security reasons, we have no access to your account details.

    You mention that support indicated they will provide you with a replacement key - I am sorry to say, you will need to wait for their feedback and new key.

    I understand it's probably not the answer you were looking for, but I hope you'll at least clarify it.If you have any further questions, I'm here to help.

    I wish you a great day/night :)!

    Maggie

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