Duplicate Subscription

Question

Good afternoon!

I purchased a 15 months subscription to Office 365 through Costco yesterday. The current subscription I had was Office 365 that was expiring Aug 1st. When I went to log in<*** Private Email is removed for privacy ***>  to the new subscription, it asked if I wanted automatic to sign for automatic renewal. I said yes, but I think it created a new subscription.  I only wanted the 15 months one from Costco through September 2020. 

Can you help me?

Thanks so much!

Shelley :-)

<*** Private phone number is removed for privacy ***> 

<*** Edited by Shawn Deng MSFT on 28/06/2019***>

Answer 1

Hi Shelley,

Has your problem been solved now? If you still need assistance, feel free to post back when you're free

Regards,

Shawn

Answer 2

Hi Shelley Weaver,

Welcome to post in our community.

Based on your description, you have bought a new Office 365 subscription from one of our third-party providers. What you are concerned about is that you may have two subscriptions now: a 15-months Costco subscription; a doubtful automatically renewed subscription.

However, since you provided a Gmail account, form my limited knowledge, it usually indicates an Office 365 Home subscription.

If under this condition, to manage your subscription:

1. Sign into https://account.microsoft.com/
2. Click Services & subscriptions, then you can see all your subscriptions there, and if there are duplicated subscriptions, you can find cancel a subscription in the bottom page.

If you are an Office 365 business user, to confirm how many subscriptions you owned in your current account:

1. Sign into your Costco Office account
2. In My account > Subscriptions, you can check all your subscriptions. The interface might seem to be like below:

If it shows that you have two subscriptions now, you may need contact your subscription provider Costco to know more details on how to deal with duplicated subscriptions.

If you anything is unclear or you need further help on this question, feel free to contact me. I’ll be glad to offer help.

Regards,

Shawn

Answer 3

Go here https://account.microsoft.com/services/office/billing and click on Redeem a Code or Card to add the subscription you purchased through Costco.

Here you can also modify your current subscription.

Also you should never ever post your phone number in a public forum.

If someone calls you DO NOT believe anything they say.