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Excel Crash when click on hyperlink

Anonymous
2019-07-02T21:35:42+00:00

We are using Office 2016 with Windows 10. 

Excel crashes when click on hyperlink in document (links goes to a webpage)

However, it does not crash when document is in protected mode. 

This user had similar issue before and uninstall one of the Windows Update resolved it. 

What I have tried to open Excel in safemode, uninstalled Windows Update and repaired Office.

Still having this issue. 

Event viewer shows Excel Error

excel faulting module name: mso99Lwin32client.dll

Please help

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2019-07-02T22:00:57+00:00

    I have done that already

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  2. Anonymous
    2019-07-02T22:00:32+00:00

    Thank for letting me know

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  3. Anonymous
    2019-07-02T21:55:27+00:00

    HI, Lucas

    Please follow these steps trying to solve the issue.

    Go to Control Panel, programs and features, right click on Microsoft Office apps, click on change, click on online repair.

    More information in this link:

    https://support.office.com/en-us/article/repair...

    Regards,

    Angel.

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  4. Don Varnau 19,825 Reputation points Volunteer Moderator
    2019-07-02T21:54:34+00:00

    There was tech support spam posted to this thread. (Jack Lara7) The post at Microsoft Community was deleted, but you may have received a copy of the spam in a Notification Email. Do not call whatever phone number was posted. It does not belong to Microsoft.

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