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Hi,
As per the closed threat https://answers.microsoft.com/en-us/msoffice/forum/all/microsoft-secure-score-export-stuck-exporting/8de0b04a-b803-4ff4-aeb4-cd5c89bfc46b our tenant, and two customer tenants are stuck with secure score unable to export the report.
As per the answer, none of these tenants have EX194558 posted in their respective Service Health Dashboard (SHD).
I cannot PM Rick Song the tenant ID as no option is presented.
As noted in the thread comments, this has been down for weeks, and the lack of entries in the SHD implies that the scoping of the issue may be missing swathes of tenancies.
all of the tenancies I have access to with the issue (which has been all of them so far) are EU north, EU south, UK south based.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hi Pete,
Service Health Dashboard has indicated that issue EX194558 has been resolved as of: Monday, November 18, 2019, at 8:00 PM UTC. If you are still experiencing an issue, please let us know as this may indicate either a scoping issue or an independent problem.
Regards,
Marvin
Answer accepted by question author
Hi Pete,
Thank you for your feedback with this issue. I've sent you a private message and you can share the tenant info with us via the following link.
https://answers.microsoft.com/en-us/privatemessage/inbox
Besides, if you still cannot view the issue in SHD, you can refer to the latest message as below. Also, I'll update in the post to share the next update information with you.
Title: Can't export Secure Score
User Impact: Admins may be unable to export the Secure Score through the Security and Compliance Center (SCC).
Current status: We've determined that a recent version upgrade to the source from which Secure Score collects data resulted in incompatibility issues between the source and feature, causing impact. We've developed a fix and verified through internal testing that the fix effectively resolves that issue. The fix is expected to start deployment to all affected environments on November 11, 2019 and we'll provide an updated timeline to completion at that time.
Scope of impact: Your organization is affected and any admin may be impacted.
Start time: Friday, October 18, 2019, at 12:00 PM UTC
Estimated time to resolve: We expect that fix is safely implemented through our change management process within the next three weeks.
Root cause: A recent version upgrade to the source from which Secure Score collects data resulted in incompatibility between the source and feature, resulting in impact.
Next update by: Monday, November 11, 2019, at 8:00 PM UTC
Regards,
Marvin