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Error Code E06

Anonymous
2019-07-15T07:51:50+00:00

Please help. We cannot open our Volume License Account because of this error. We need a visibility of our existing license on that account.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2019-10-01T12:57:16+00:00

    I have the same issue,

    When we trying to open volume center(VLSC)-  ( https://www.microsoft.com/Licensing/servicecenter/MSALoginError.aspx ) 

    Tryin to click on the sign in and is coming back to the same page !!

    We are unable to complete your action

    Error Code E06

    You have linked your VLSC sign in account with your work account "******@*****.onmicrosoft.com". Please use your work account to  Sign In

    5 people found this answer helpful.
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  2. Anonymous
    2020-01-18T11:29:23+00:00

    A constant and recurring problem for me over many months. I've wasted many hours trying to fix it.  Once I've clicked on "log in with personal account", due to what MS view as a "Work" account being linked to the VLSC I'm stuck in a loop of not being able to sign out or in, even after deleting coookies. Only way round it is to change MS pasword every time.

    4 people found this answer helpful.
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  3. Anonymous
    2019-11-15T20:52:13+00:00

    Has anyone figured this out because I'm also seeing We are unable to complete your action

    Error Code E06

    4 people found this answer helpful.
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  4. Anonymous
    2019-12-04T02:53:59+00:00

    has anyone figured this out? i can't do anything with my licenses. 

    and for whatever reason my Office 2016 serializer stopped working... so tried to download a new one and stuck with this Error E06 in a constant loop. tried numerous browsers / private mode / etc. 

    IT WILL NOT LET ME LOG IN 

    i have a computer that needs a functioning Office 2016 and i am unable to do anything about it because of this nonsense.

    2 people found this answer helpful.
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  5. Anonymous
    2019-07-16T03:12:30+00:00

    Hi Michael_JSU,

    Greetings. Based on your description, I understand the volume license account you described is an Office 365 for Business account, if so, I'd like to confirm when the issue occurs, is it when you login to Office portal or other website?

    If you can login to Office portal, you can tab your avatar > My account > Subscriptions to check your existing license.

    If I have any misunderstanding, please feel free to correct me, and to help you further, please offer me more details.

    1. Complete screenshot of the error message.
    2. Is your account a pure Exchange Online account?

    Best Regards,

    Betty

    1 person found this answer helpful.
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