problems exporting from property management system Qube to Excel

Question

Occasionally, perhaps 10% of the time, the export fails when trying to export a report from property management database Qube to excel. No error message comes up at all. Closing Qube and restarting usually does not help; the only thing that helps, and it works 100% of the time, is restarting the computer. I have spoken to Qube a few times and they are adamant the problem is not on their side. Any ideas please?

Answer 1

Thank you.

Please do update me also....

Answer 2

It has only ever occurred once with my colleague whereas its happened to me many times.

I think I already have 8gb RAM on my computer.

I have forwarded your response to our IT person and will see what he says.

Thank you very much,

Brett

Answer 3

Does it also occurs in other pc that uses Qube?

If does, its probably because of their software bug.

If it only occurs in your PC better upgrade your pc to 4gb ram then do space up storage.

Answer 4

Hi Marj,

Thank you for responding. It has been happening since I started working at the company I am which is for about 2.5 years. I simply run a report in the prop management database Qube, I go to print where it gives me several options including an 'excel' option which I tick, and then I press 'OK'. As I said, most of the time it exports fine but some of the time it does absolutely nothing and when that happens, my only resolution is to restart the computer. Once it fails one time, it won't work again until I restart the computer. 

Regards,

Brett

Answer 5

Hello

Thanks for reaching out.

And I'll be happy to help you out today.

When did the issue start?

Can you explain the steps you did. From the start of exporting then up to the issue?

Thanks.

Have a nice day !

-Regards,

Marj :)