Stuck on "Processing your order"

Question

Split from this thread.

Exactly the same problem.  Unable to change or manually assign any licence since the Admin Center is not available.

Same Processiong your order screen.

Unable to contact support either.

Different PC's used.  I found no other thread. Suggest keep using this since issue is not resolved.

Answer 1

Hi Raymond R PR, 

We haven't received your reply, do you need further assistance?

Regards,

Jennifer

Answer 2

Hi David Kaspick, 

Thanks for your patience, I have received reply from our relate team, we need to collect following information for further checking, could you please update with below information at your convenience?

1. Detailed steps about how you upgrade your subscription.
2. Screenshoot of the stuck page.

We appreciate your update at your convenience, thanks for your understanding.

Regards,

Jennifer

Answer 3

Hi David Kaspick,

Greetings, we are sorry to hear you are experiencing this issue when upgrading, it's my pleasure to help you.

If you are still having this issue after try the methods I mentioned above, could you please share your tenant information with us so we can escalate this to our related team for further checking. 

For privacy concern, I will send you a Private Message (PM) to collect this information. Here is the link to the PM: 

https://answers.microsoft.com/en-us/privatemessage

Regards,

Jennifer

Answer 4

Same thing here. Upgraded offcie 360 now stuck on processing your order and cant get in to Admin Center. I see you have complaints going back to march 24. Seems like a long time to not have a fix. If not fixed by end of  buss. tomorrow, will cancel both new upgrade and old account. can't use it if I can't get support;. Furthermore, Will start using Open Office instead.

Answer 5

Hi Raymond R PR,

Greetings, to focus on your concerns and help you better, we spilt your post to a new thread.

Regarding "Unable to change or manually assign any licence since the Admin Center is not available", may I confirm whether your issue is cannot access admin center to change or assign licenses?

If so, please clear the caches and cookies of the browser and use a InPrivate window then try to login to admin center directly via below link: 

https://portal.office.com/adminportal/home#/homepage 

In addition, to help you further and more efficiently, please provide more specific information of your question and share your tenant information with us in the Private Message (PM): https://answers.microsoft.com/en-us/privatemessage.

Regards,

Jennifer