Shared library not syncing

Question

I have a shared library on one drive at work. there are only two persons using it from two different computers. it was working fine at first but not it is not syncing between the two computers. when i log into my one drive account there is a section on the left of the screen and under shared libraries it has "DMM Shared Docs" but when i log into one drive under my co workers account there is nothing like this. on my co workers account when i look at the files that are there and it shows "sharing" it shows private under this - i dont know if this is relevant. can anyone help?

Answer 1

Hi Dermot,

Thanks for your query in this community.

Per your description, I would like to confirm if this is the scenario you are currently encountering with:

Your co-worker has shared a folder in his OneDrive for Business to you, and you will find it under the tab **"Shared with me"**in your OneDrive web page.

See files shared with you in OneDrive

And you synced this folder via the OneDrive sync client and keep collaboration with your co-worker.

Somehow, the syncing in the folder has been stop and when you check the folder in your co-worker's account, it's marked as Private.

In this case, most likely the link has been expired, by default, when your co-worker share this folder to you, he might unconsciously set up an expiration date for this sharing link. To around this issue, please ask him to share this folder to you again, this time, do not set an expiration date. And you should be able to work on this shared folder again.

If this method didn't help or there is any misunderstanding on your question, please feel free to point out. Meanwhile, if it's convenient for you, please provide us with some screenshots on the issue, so we can take a further investigation on this issue.

Regards,

Alex Chen

Answer 2

Hi Dermot,

Please feel free to contact us if you require further assistance on this issue.

We will keep monitoring on this thread.

Regards,

Alex Chen