OneNote Parent link

Question

I am having trouble managing my Class Notebooks. I am trying to get a parent link but when I click on the get link button the pop up goes away and no link generates. I have tried with every class notebook I have and they all do the same. It has worked for me in the past and I don't know why it has stopped. Could you please let me know how to fix this or get parent links a different way?

Answer 1

Hi Courtney,

Thanks for your query in the community.

Firstly, I want to confirm where are you class notebooks created? In the Creator app or in Microsoft Teams?

Note: as this article says, Parent and guardian links are only available for notebooks created in the Creator app. Notebooks created within Microsoft Teams do not allow for parent or guardian links.

If issue happens to notebooks created in the Creator app, I would like to confirm following:

I assume you get a parent link of a class notebook by following steps. If not, feel free to correct me and share your detailed steps.

1.Go to the class notebook manage page in browser by accessing https://www.onenote.com/classnotebook and click Manage notebooks.

2.Click a class notebook in the list, then click Parent and guardian links.

3.When the "Parent Notebook Links" dialog box appears, choose Content Library or Student Notebooks.

For Content library, click Get a link.

For Student Notebooks, select Individual Students or All Students and generate the link.

If above are your steps for getting the parent link, you may try following:

1.Clear cache for the current browser or using the private mode of the current browser.

2.Use different browsers such as Firefox, Chrome and Edge.

I also suggest you try creating a new class notebook and see if you can get parent link of it.

If issue persists, I would like to confirm information below to help you do further troubleshooting. Thanks for your time and effort.

1.When you mentioned " but when I click on the get link button the pop up goes away and no link generates", is the issue that after you click Get a link, it doesn't generate a link as below?

 

2.Do you get the issue when you try getting parent link for Content Library or Student Notebooks?

3.Do other teachers have the same issue? Do they have issue when they try getting parent link for class notebooks?

Best regards,

Tina

Answer 2

Hi Courtney,

Thanks a lot for the feedback.

When you get any update in the future, feel free to post back and let us know, we will try our best to help you.

Best regards,

Tina

Answer 3

Tina,

I was able to get it to work after trying many times. I was following all of the steps you laid out in your first section. After clicking the generate link button the pop-up would disappear. After trying many times it would stay with the circle spinning and then eventually populate a link like your screen shot demonstrates. I tried all of my notebooks and created a new one with the issue still persisting. Since I was able to try enough for it to work we can put this to rest for now. I will try to clear cache for the browser and see if that helps in the future. 

Thank you for following up so quickly.

Courtney

Answer 4

Hi Courtney,

May I know if you check the suggestion in reply above?

Let me know when you need further help.

Thanks,

Tina