Share via

Word just crashed without warning.

Anonymous
2020-01-23T14:08:00+00:00

This happened a month ago too. Just completely disappears. And when I restart it doesn't offer any recovered docs, as though it's unaware there's been a problem. I know though because it's lost all changes I made to the doc today - even though the doc is supposedly syncing with OneDrive. Event viewer seems to have logged something unrelated to Word at the time. But if it's a hardware problem I don't see why all other applications stayed up and why no saving had been done for a while, though Autosave is always on. Screenshot of Event Viewer follows

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-01-23T16:44:13+00:00

    People do report various issues due to Onedrive. But once in a month kind of issue has not been reported.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-01-23T16:03:16+00:00

    Hello V.

    The problem last happened about a month back. I can't work in safe mode for possibly another month or more while waiting for the problem to repeat itself. I don't have add-ins that I know of - except the OneDrive sync saving function. This had stopped saving to OneDrive several hours before the crash so I suspect it is linked with the problem. It's done this before, for no reason announcing very quietly in the top ribbon that 'upload failed'. Even when I'm in a 1GB bandwidth connection and everything else is connected and working. Have you come across any instances of the OneDrive sync getting in a funk and terminating Word?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-01-23T14:16:22+00:00

    Hello Tommy

    I am V. Arya, Independent Advisor, to work with you on this issue.

    There is a possibility that an Add-in is creating problems. To test this hypothesis, start application in safe mode (How to - https://support.office.com/en-us/article/open-o... )

    If you don't face the issue, then one of the add-ins will be the culprit. Now you can start application normally and you can disable all of them (File -- Options -- Add-ins) and enable them one by one and check to catch the culprit add-in.

    Next option would be the usual repair to solve any issue with Office installation.

    Press Windows key, hold it and press r to open Run window.

    Type appwiz.cpl and press enter

    This will open Uninstall or change a program window

    Click Office in the list of program

    Click Change at top

    Select Online repair

    Restart your computer once Online repair is finished.

    Let me know the outcome.

    Was this answer helpful?

    0 comments