Excel lagging/freezing while scrolling

Question

Hello

I have sluggish/freezing experience while navigating(scrolling/zooming) through even "liht" (36kb) excel file given the fact that my laptop has intel core i7, 16gb of ram, geforce 1050ti, 4k. Also I see black/grey boxes pop up for a less than a second when scrolling. I have office 365. As I know that should not be an issue at such specs. Hardware graphics acceleration is already off. Reinstalled Office several times. Still have the issue in safe mode. I found several posts on similar issue but no solution. Would apreciate if solution provided.

Thank you in advance!

Ivan

Answer 1

Hi, thanks for your reply, in this case I suggest you to contact Microsoft customer service directly:

https://support.microsoft.com/en-in/help/405170...

Hope this helps!

Thank you

Answer 2

Hello Andres,

Thank you for your answer. I followed all the steps on the link prvided by you. Unfortunately, problem is not resolved... I have noticed one more thing - on the task manager excel's consumption of energy is "very high".

Answer 3

Hello Roberta,

Thank you for your answer. I followed all the steps on the link prvided by you. Unfortunately, problem is not resolved... I have noticed one more thing - on the task manager excel's consumption of energy is "very high".

Answer 4

Hello and thank you for reaching out to Microsoft support. I am AndresR a community OneDrive Advisor here to help.

Please follow this

https://support.office.com/en-ie/article/excel-...

Best Regards!! Have a Good Day!!

AndresR

Independent Advisor

Answer 5

Hi, I'm Roberta, a Microsoft Advisor and I'm here to help and assist you!

Did you try to follow all the steps on the link below?:

https://support.office.com/en-ie/article/excel-...

Hope this helps!

Thank you