(Error code: 0x2 bdf5f)

Question

I manage a shared onenote and it is not syncing. I get "We can't access this section file or the attached file because the file was moved, the file name is invalid, or the file permissions have been changed. (Error code: 0x2 bdf5f)" whenever I try to sync it.

Answer 1

Hi Mackenzie,

We are glad to help you on the issue.

According to the error message, I suggest you open the notebook on OneNote online to check the result.

If you can sync the notebook on OneNote online, I suggest you try the following steps:

1.Firstly, please backup all the new notes in the notebooks which haven't been synced in OneNote, as any unsynchronized data may be lost once you close the notebook.

2.Then in OneNote, close an affected notebook.(You may choose a notebook as a test first)

3.Then go to OneDrive online, locate the notebook and open it in the browser first, click Open In OneNote button in the ribbon to open the notebook in OneNote desktop application, put the backup notes which haven't been sync originally in the notebook and check if they will sync normally.

Also, you can try to directly put your new notes in the notebook when you open it in the browser, and click Open in OneNote button to open the notebook in desktop application.

If the issue persists, please provide the following information for our troubleshooting:

1.Where are your notebooks stored? In personal OneDrive or OneDrive for business?

2.Regarding the error message "Error Code 0x2 bdf5f - OneNote Couldn't Sync and We can't access this section file or the attached file because the file was moved, the file name is invalid, or the file permissions have been changed".

Please share some related screenshots with us.

3.The current version of OneNote.

Click File>select Account.

4.Does the issue happen in all your notebooks or a specific notebook?

5. Check if all users can’t sync the notebook.

Regards,

Qing

Answer 2

Hi Mackenzie, 

Did the issue still exist? Do you have any updates?

Regards,

Qing