Excel keeps crashing!! help!

Question

I have been trying to solve an issue with one of the users. I have tried disabling Ad-ins but still no avail.

Please see below for error code:

Faulting application name: EXCEL.EXE, version: 16.0.11328.20420, time stamp: 0x5d7034c3

Faulting module name: EXCEL.EXE, version: 16.0.11328.20420, time stamp: 0x5d7034c3

Exception code: 0xc0000005

Fault offset: 0x000000000034d549

Faulting process id: 0x17b4

Faulting application start time: 0x01d58364e06aff7d

Faulting application path: C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE

Faulting module path: C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE

Report Id: 51ec***************e2abdc

Faulting package full name:

Faulting package-relative application ID:

Answer 1

Hi Deepa_403,

Sorry for the inconvenience caused by this issue.

There are many ressons can cause the crash. We want to help so we suggest you try these steps to narrow down this cause.

1. Run Excel in safe mode to avoid the add-ins effects. (We understand you have tried disabling add-ins, but you can have a try again, please follow the steps in article.)
2. Try Online Repair, it can fix some issue.
3. Try to use the latest version of Office. Go to File-> Account-> Update Options-> Update Now.

If the issue still persists, we need to collect more information about it:

1. Can you provide the full screenshot of the Excel-> File-> Account-> Product Information page for us?
2. Is the issue related to all files or some specific files (e.g. files with VBA code or stored in cloud storage)?
3. Which action lead to the crash? Alike Open or Save?

Meantime, you have some help in this article:Excel not responding, hangs, freezes or stops working

Best Regards,

Ivy

Answer 2

Hi Deepa_403, 

Haven't hear from you for a while.

Please feel free to contact us if you need further help and provide the result and information requested for moving further.

Regards,

Ivy

Answer 3

I have tried all the solutions mentioned but no luck ! still same issue

1.

2. Files are stored on the network drive.
3. While working in the document it stops responding and crashes.

Thanks.

Answer 4

Hi Deepa_403,

Thanks for the further information.

Per your description, issue happen with the files which store in network drive. And Excel will crash when editing them.  To narrow down this issue, we suggest you try these steps:

1.  Save these files in your PC. And open them from your local path to check if the issue is related to network path.

2.  If issue still, try to let your colleagues edit the same problematic file. To check if the issue related to specific PC.
3. Copy the content of the problematic file to a new worksheet to see if the issue persists or not.

Please don’t mind that we need to see the full screenshot of Product Information. If you are not the latest version, please update your Office. Appreciated for your cooperation.

Regards,

Ivy

Answer 5

Hi Deepa_403,

Did you need further help? Do you have any updates?

Regards,

Qing