Why subscription not found

Question

Hi, I've paid and subscribed Office 365 for Mac via iTunes. But when I tried activating it, was told subscription not found. How do I go about solving this mystery?

Answer 1

You're welcome :-), I am glad I could help!

If you don't have any more questions, feel free to choose a rating about my help today and close the ticket.

Have a great day!

Margarida

Answer 2

Hi germainetan

In the past few days, I have noticed a few users with the exact same problem after purchasing an Office subscription form the Apple Store (iTunes)

I would say that the best place to purchase a subscription to Office 365 is always from Microsoft, because that will always be linked to your Microsoft Account

You should contact Apple (iTunes) support and have them resolve this, you have made a payment and not received the product you payed for . . .

Answer 3

Hi  DaveM121,

Thanks for responding to my call for help.  :-)

Went in but couldn't see any subscription whatsoever. Does that mean there is no point in subscribing via iTunes since what I paid there did not even registered with Microsoft?

Answer 4

Hi germainetan

Go to http://www.office.com and if you're not already signed in, select Sign in

Under licences and subscriptions, do you see your Office 365 subscription listed?

Answer 5

Hi

Thank you for reaching out to us. I'm so sorry you are facing issues!

My name is Margarida, I'm an Independent Advisor. I love helping other users in the Community by sharing my experience with Microsoft products.

I recommend that you read the links below for more information on your request:

• https://answers.microsoft.com/en-us/msoffice/fo...
• https://support.microsoft.com/en-my/help/423073...
• https://support.office.com/en-us/article/micros...

Hope this helps!

I wish you a great day/night :)!

Margarida