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Help with error code

Anonymous
2019-03-17T20:05:59+00:00

I recievedan error code that reads:  "The subscription record for this machine cannot be found. Please reactivate the product. The error code is: 0xD0000004" but can't find any information about how to remedy this problem. Please advise

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2019-03-19T22:08:42+00:00

    Hi Charlie,

    A few of our employees received the exact same error and this MS License Removal Tool I found resolved the issue immediately. Give it a try and let us know the results.

    https://support.office.com/en-us/article/how-to-remove-office-license-files-on-a-mac-b032c0f6-a431-4dad-83a9-6b727c03b193

    Regards,

    Dan

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  1. DaveM121 867.2K Reputation points Independent Advisor
    2019-03-17T20:08:17+00:00

    Hi Charlie

    Do you have an active subscription to Office 365?

    If so: go to http://www.office.com and if you're not already signed in, select Sign in

    On that page under your info, check the status of your subscription to Office 365

    If that checks out, click this link and run through the Office activation troubleshooter:

    https://support.office.com/en-us/article/unlice...

    EDIT, on a Mac, there is no Repair Option, Reinstalling Office may resolve this for you

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  3. Anonymous
    2019-03-21T07:01:15+00:00

    Hello Dan,

    Appcleaner was the way I installed Office multiple times, as I know it removes all traces. I always use it.

    Removing isn't the issue. Installing office 365, 2016 or any other gets stuck at "running package scripts".

    Even the mac license removal tool spent al night trying to run the packages, but this morning still is stuck.

    No idea what to do next.

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  4. Anonymous
    2019-03-17T20:43:54+00:00

    Dear Charlie,

    I am an independent advisor, and I am trying to help other users in Community with my experience in Microsoft products.

    You have posted your question in Office for Mac forum, so I assume that you have problems with activation on Mac.

    If you are following this activation process https://support.office.com/en-us/article/activa... and you are unable to activate your Office 365, please try to follow suggestions from articel What to try if you can't install or activate Office for Mac https://support.office.com/en-us/article/what-t...

    If you still will be unable to activate it, you can contact Microsoft phone support in your region https://support.microsoft.com/en-us/help/405170... or you can contact them via chat https://support.microsoft.com/en-gb/contactus/o...

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