Microsoft 365 Apps Update failed to synchronize

Question

Hi,

SMS_WSUS_SYNC_MANAGER is unable to download the "Microsoft 365 Apps Update - Current Channel Quality Update for x64 based Edition Version 2107 (Build 14228.20226)" updates.
SMS_WSUS_SYNC_MANAGER is downloading "Security Intelligence Update for Microsoft Endpoint Protection - KB2461484 (Version 1.343.2230.0)" successfully.

Below are the logs from wsyncmgr.log
Synchronizing update b5abc913-69e9-4eef-94bf-b8dc9cc23527 - Microsoft 365 Apps Update - Current Channel Quality Update for x64 based Edition Version 2107 (Build 14228.20226)
Base Url for Office update file list service not configured or not valid , keep the original Url
Process O365 update manifest with no proxy.
Failed to download file- "http://officecdn.microsoft.com/pr/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/office/data/16.0.14228.20226/s640.cab" from internet. Using proxyserver - 0. Error = 80
Failed to download or process the O365 file manifest. Caught exception: System.IO.FileNotFoundException: Failed to download file manifest for O365 from http://officecdn.microsoft.com/pr/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/office/data/16.0.14228.20226/s640.cab, with error 80~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadAndExtractCabFile(String cabFileUrl, String fileNameInCab)
GetOfficeFileHash_O365Service() failed to get file hash for O365 file. Caught exception: System.IO.FileNotFoundException: Failed to download file manifest for O365 from http://officecdn.microsoft.com/pr/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/office/data/16.0.14228.20226/s640.cab, with error 80~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadAndExtractCabFile(String cabFileUrl, String fileNameInCab)~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.GetOfficeFileHash_O365Service(O365FileList o365FileList, String fileContainingHash, String updateId)
ProcessOfficeFile() failed to get file properties from file manifest. Caught exception: System.IO.FileNotFoundException: Failed to download file manifest for O365 from http://officecdn.microsoft.com/pr/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/office/data/16.0.14228.20226/s640.cab, with error 80~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadAndExtractCabFile(String cabFileUrl, String fileNameInCab)~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.GetOfficeFileHash_O365Service(O365FileList o365FileList, String fileContainingHash, String updateId)~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.ProcessOfficeFile_O365Service(O365FileList o365FileList, Int32 iFile, XmlWriter xml, String updateId)
ProcessFileManifest() failed to process O365 file manifest. Caught exception: System.IO.FileNotFoundException: Failed to download file manifest for O365 from http://officecdn.microsoft.com/pr/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/office/data/16.0.14228.20226/s640.cab, with error 80~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadAndExtractCabFile(String cabFileUrl, String fileNameInCab)~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.GetOfficeFileHash_O365Service(O365FileList o365FileList, String fileContainingHash, String updateId)~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.ProcessOfficeFile_O365Service(O365FileList o365FileList, Int32 iFile, XmlWriter xml, String updateId)~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.ProcessFileManifest_O365Service(String sO365ServiceUrl, XmlWriter xml, String updateId)
Failed to synchronize O365 update b5abc913-69e9-4eef-94bf-b8dc9cc23527 - Microsoft 365 Apps Update - Current Channel Quality Update for x64 based Edition Version 2107 (Build 14228.20226)
STATMSG: ID=6709 SEV=W LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=adatum.contoso.com SITE=CAS PID=8536 TID=21360 GMTDATE=Wed Aug 04 17:07:26.953 2021 ISTR0="Microsoft 365 Apps Update - Current Channel Quality Update for x64 based Edition Version 2107 (Build 14228.20226)" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 LE=0X0
Skipped update b5abc913-69e9-4eef-94bf-b8dc9cc23527 - Microsoft 365 Apps Update - Current Channel Quality Update for x64 based Edition Version 2107 (Build 14228.20226) because it failed to sync.

Please help how this is can be synced

Answer 1

Hi @Boopathi Subramaniam ,

As the log file shown, the O365 files failed to download with error code 80.
Error 80 refers to file existing.

To solve this issue, we could view the PatchDownloader.log first as it records details about the process of downloading software updates from the update source to the download destination on the site server.
In the log file, there is a very high probability that we could see a statement like:
Failed to create temp file with GetTempFileName() at temp location C:\Windows\TEMP\, error 80
ERROR: DownloadContentFiles() failed with hr=0x80070050

If it is, then we can basically determine that the synchronization failed due to the existence of files in the folder mentioned in the log file on the Software Update Point Server.
So that the solution is deleting all the content in the folder that is mentioned in PatchDownloader.log from the Software Update Point Server, then re-synchronize the updates.

Hope the above information can help you.

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