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problem printing Word document

Anonymous
2020-01-06T04:34:29+00:00

getting error msg "word document cannot print due to printer setup" using xerox C7020 V4 PCL6 driver

Microsoft 365 and Office | Word | For home | Windows

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  1. Stefan Blom 342.4K Reputation points MVP Volunteer Moderator
    2020-01-06T10:15:15+00:00

    For Xerox printer drivers, this Xerox site looks promising (but you should of course verify that you get the correct version of the driver):

    https://www.support.xerox.com/support/versalink-c7020-c7025-c7030/downloads/enus.html?operatingSystem=win10x64

    Also, for general print troubleshooting in Word, you may be interested in the article at https://docs.microsoft.com/en-us/office/troubleshoot/word/print-failures-in-word.

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  3. Anonymous
    2020-01-06T05:34:42+00:00

    EM,

    Sorry to hear that.

    Good to know you have thought about installing the correct printer drivers. I'll just wait for the result of your workaround tomorrow.

    Hope everything will work out. I'm looking forward to your response and to help you more.

    Best Regards,

    Emmie Lou

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  4. Anonymous
    2020-01-06T05:28:04+00:00

    Emmie Lou,

    Thanks for your assistance; however I have already tried your suggestion and it did not correct the problem.  I think I may have installed the wrong printer drivers for the Xerox VersaLink C7020. I will try again tomorrow before attempt the suggestions on the Microsoft site.  Thanks again!

    EM

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  5. Anonymous
    2020-01-06T04:52:57+00:00

    Hi EMccandless,

    Sorry to hear about your problem. On the other hand, thanks for reaching out.

    I'm Emmie Lou, an independent advisor who would be happy to help you today.

    You may check out and apply the steps on the link below.

    https://h30434.www3.hp.com/t5/Printers-Archive-...

    Just feel free to let me know the result or should you need further assistance.

    Best Regards,

    Emmie Lou

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