Shared Email Folder Missing in Admin Center

Question

Shared Email Folder Missing in Admin Center,

One of my users was accessing a Shared Email Folder of an Ex Employee, has been working OK since last year, in the last week the share has disappeared on the  users Office 365 Outlook email, and different share has appeared of another existing share not assigned to the user.

The original Email folder is still there but I cannot access it to reset the share.

Thank You

Answer 1

Hi George,

For the start, I'd like to ask you for additional explanations:

• In Outlook for Office 365, we have Shared folders which could be created on the user level and it will not be registered in Exchange admin center. User alone gives the access permissions from Outlook. This type of folder is the part of users mailbox. Also, we have Shared mailbox which is a separate mailbox. It could be used from accounts with delegated permissions and exists in Office portal. The third is Public folder. Was the question related to Shared mailbox, Public folder or Shared folder?
• When you say Ex employee, does it means that his mailbox was removed? If so, please provide me with the way of removing, according to the article: https://docs.microsoft.com/en-us/office365/admin/add-users/remove-former-employee?view=o365-worldwide
• Also, please provide me with the mailbox removal time.

General suggestions would be to search in:

• https://portal.office.com/ > Admin> Groups> Shared mailboxes
• https://portal.office.com/ > Admin> Admin centers> Exchange> Public folders> Public Folder and Public Folder Mailboxes

For the further support, please provide me with additional information I asked for.

Best regards,

Nemanja

Answer 2

Hi George, 

Any news regarding the mailbox? 

Best regards,

Nemanja

Answer 3

Hi George,

Since this is a Shared mailbox, and you cant find it in active Shared mailboxes, it was probably deleted. After you delete Shared mailbox, you can find it in Deleted users and restore it in next 30 days. Please go to https://portal.office.com/ > Admin> Users> Deleted users, search for and select the mailbox in question and click Restore to restore it.

Please keep me updated.

Best regards,

Nemanja

Answer 4

I checked all as above but the "Old Users Mailbox" is not to be seen but if I try to recreate the shared Mailbox I get the error below "The name XXXXX is already in use, Please try another name.

Answer 5

Hi George,

If you need further suggestions regarding the issue, please feel free to update us.

Best regards,

Nemanja