Mailbox Delegation ''Send as'' permission not visible for helpdesk

Question

Mailbox delegation ''Send As'' option doesn't have +- sign for our Helpdesk team. They only have these for Full access and send on behalf permissions.

Please, what could be causing this ?

Answer 1

Hi @Merliis Jarve ,

Based on my research, the role "Active Directory Permissions" is required to manage the "Send as" permission, and by default, this role is only available to the Organization Mnagement role group:

So please open EAC, go to Permissions > admin roles, locate the role group for your Helpdesk team, make sure the "Active Directory Permissions" role is added to the role group:

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