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Performance counters data is missing for Logical disk Free Megabytes rule for windows 2012 servers

shankar431 471 Reputation points
2021-08-05T11:08:13.09+00:00

Hi All,

We have newly built SCOM 2019 environmnet and installed below windows server Management packs.

Windows Server 2012 (R2) (v6.0.7323.0) Windows Server 2016 and 1709+ (v10.1.0.2)

when we checked the Performance View of Logical disk Free Megabytes randomly on few windows 2012 servers, we see the collection of performance counters is not stable and data is missing.

But performance counters data looks good for Windows 2016 and 2019 servers.

Can you please let us know what is causing this issue and how to resolve this issue.

Regards, Ravi shankar

Operations Manager
Operations Manager
A family of System Center products that provide infrastructure monitoring, help ensure the predictable performance and availability of vital applications, and offer comprehensive monitoring for datacenters and cloud, both private and public.
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  1. System Center guy 686 Reputation points
    2021-08-06T05:04:22.67+00:00

    1) Check any event log on agent machine
    2) besides check whether only performance rule "Logical disk Free Megabytes rule for windows 2012 servers" has this issue or all performance collection rule

    Roger

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  2. Crystal-MSFT 44,411 Reputation points Microsoft Vendor
    2021-08-06T06:03:41.497+00:00

    @shankar431 , I have imported the following MP and create a performance view with the data collected from rule logical disk free megabytes Windows server 2012. and find it is working well.
    https://www.microsoft.com/en-us/download/details.aspx?id=9296

    Here is rule settings:

    Performance view settings:
    121094-image.png
    121007-image.png
    For our issue, could you go to the affected agent and check the operations manager log on it to see if there's any error during the missing data time? Also check other performance information collected by other rule on the same agent to see if it is also affected during the affected time which is mentioned by Roger?

    In addition, please check if there's any Antivirus running on the agent. If yes, try to disable it and see if the result will change.

    If there's any update, feel free to let us know.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  3. System Center guy 686 Reputation points
    2021-08-11T04:59:42.573+00:00

    What is your Windows server MP version?
    Current version no. is 6.0.7326.0 and you can download from
    https://www.microsoft.com/en-us/download/details.aspx?id=9296

    Please make sure that you MP version is up to date.

    Roger

  4. System Center guy 686 Reputation points
    2021-08-11T12:40:28.897+00:00

    For further investigation, you may uses follwoing SQL statements

    select SampleValue,InstanceName,dateadd(mi,DATEDIFF(MI, SYSUTCDATETIME() , SYSDATETIME()),DateTime) as [datetime],
    RuleDefaultName,DisplayName,Path from perf.vPerfRaw p
    inner join vPerformanceRuleInstance pi
    on p.PerformanceRuleInstanceRowId=pi.PerformanceRuleInstanceRowId
    inner join vRule pr
    on pr.RuleRowId=pi.RuleRowId
    inner join vManagedEntity mg
    on mg.ManagedEntityRowId=p.ManagedEntityRowId
    where RuleDefaultName like 'logical disk free me%'
    and mg.path='hkXXX.com'
    order by DateTime

    hkXXX.com is your windows server 2012 machine

    Roger

  5. System Center guy 686 Reputation points
    2021-09-06T02:36:20.29+00:00

    Ravi shankar

    I has no much idea but you may try "Reset to default" on your personalize view or close your operations console and open it again with clear cache option.

    Roger