Password reset

Question

I have an account for OneDrive business, but I don't know the password. I don't know the associated company either, but my emailadress (l*********n@z****.*l) is intact. Is it possible to reset my password via my email?

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Answer 1

This resets the Microsoft account's password and the password for personal OneDrive, but I can't get in the OneDrive for business on that email. It's not one and the same clearly. Why is this email- or sms-reset method not possible for business?

Answer 2

Hi Jan,

Regarding this question, do you still need help?

After checking your tenant status, there is indeed a problem with your account. The account cannot be detected from the backend.

But if you log into Office portal with that account, after entering your account and click Forget password, it seems you can receive a security code vie the corresponding email or cellphone. You may have a check at the way to see if it works.

Best regards,

Madoc

Answer 3

Hi Jan,

Thanks for your update.

Based on the error message, there’s still a method you can try by your own: Sign up for an account on the Office 365 website.

If the process fails, perhaps the only way is to contact your administrator directly to ask him to assist you in changing your password. Sometimes, when using Office 365 for Business, if you encounter some server-side problems, we need your Global Admin to go to the Office 365 admin center to open a support ticket. Our back-end support engineer would solve the problems from their perspective. If you don't know who your admin is, you can ask your organization's IT department for help.

Appreciate your understanding.

Best regards,

Madoc

Answer 4

On the onedrive login page (image 1) you can see that there's still a onedrive for business account on that e-mail. If I want to reset the password (image 2), my user-id doesn't exit. That's what it tells me (in Dutch).

Does it exist or not? I'm confused.

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Answer 5

Hi Jan,

I’m sorry for the inconvenience it may have caused.

Currently, users cannot reset password via email.

According to this article, if password reset isn’t turned on for your account in your organization, you can use the self-service password reset tool to reset your password. If password reset isn’t turned on, you can click on the contact your administrator button to send a message to your admin automatically to report this.

As this method is not very convenient, the most efficient way is to contact your administrator directly to ask him/her to reset the Office 365 business password for you.

Highly appreciate your understanding.

Best regards,

Madoc