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File Locked - Read Only

Anonymous
2019-12-17T15:13:33+00:00

I have a shared file that says it is locked and read only file because I already have it open or accessed.  I do not already have t his file open and cant access it to edit it but read only.

Microsoft 365 and Office | Excel | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-12-19T23:28:38+00:00

    Hi Cliff,

    Haven't heard from you for a while. Please leave a post if you need further assistance.

    Best regards,

    Madoc

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  2. Anonymous
    2019-12-17T20:10:04+00:00

    Hi Cliff,

    I’m sorry for the inconvenience it may have caused you.

    To troubleshoot this issue, there’re several steps you can try:

    1. Update Office to the latest version. With Office updated, some known issues would get resolved.
    2. Start Excel in safe mode to exclude the impact of the third-party add-ins, then check the result.

    If the issue persists, we’d like to collect some information to further check the scenario:

    1. Which version of Office do you have? After starting Excel, click on File > Account, please take a screenshot of the Product Information part and share it with us.
    2. When opening other shared files, will the problem occur?
    3. Regarding the error message, could you share a screenshot of it with us?

    Best regards,

    Madoc

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