A family of Microsoft word processing software products for creating web, email, and print documents.
There is no official response. The ability to scan into Word was removed many versions back without notice. The available Office Support articles about "scanning into Word" are these:
https://support.office.com/en-us/article/scan-and-edit-a-document-7a07a4bd-aca5-4ec5-ba73-4589ac8b9eed (this provides information for installing Microsoft Office Document Imaging for Word 2007 and 2010 but not for "Newer versions")
https://support.office.com/en-ie/article/insert-scanned-text-or-images-into-word-b4ae150e-319f-4e18-b27b-418f1d690823 (this is for Word 2013, 2016, 2019, and Office 365 and does include a direct scanning option, although it requires a smartphone or tablet)
You might also want to see https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_other-mso_2016/how-to-add-a-scan-function-to-word-20132016-or-365/7b8b3bb4-b73b-412b-bc01-42c43bc0e29c
The closest thing to an official response from Microsoft is probably found in Word's Help, as shown at https://www.windows10forums.com/threads/word-2013-scan-a-document.4584/