Is 2-factor authentication setup down?

Question

I am not able to set up two-factor to a phone or to the Microsoft authenticator app.  Now I'm locked out of our admin account on one of our tenant domains.  I get this after requesting a code.

Please check the phone number you specified or change your preferred option.
Correlation ID: <br>dcfef7ad-50d3-48a2-a6e4-7ed1f7951a17
Session ID: <br>210cff63-6e29-4b51-b14e-52f806d17953
Timestamp:

Answer 1

Hi AZREAL915，

Basically, once an admin enables your organization with 2-step verification (also called MFA [multi-factor authentication] ), then users are able to use it.

If my guess is correct, were you using the link "https://aka.ms/MFASetup" to register for multi-factor auth? And the page is like the image below:

If it's in this situation, your guess is right, you organization hasn't enabled MFA for you. You can contact your admin and let them enable MFA for you.

For your admin reference: Set up multi-factor authentication

Note: The change may take 24 hours to take effect.

And if you or your admin encounter any problems, please kindly let me know. I'll be here.

Best,

Shawn

Answer 2

Hi AZREAL915,

We haven't heard from you yet, if you still need any help on this question, feel free to post back. We're always here.

Best,

Shawn