Error message "The page cannot be displayed because an internal server error has occurred." when accessing Outlook via Office.com

Question

Hello,

 We are using O365 and one of our users are not able to access his Outlook. We signed in successfully to office.com and after clicking 'Outlook", it brings us to a blank page with the error, "The page cannot be displayed because an internal server error has occurred". We tried to clear cache , cookies and browser's history and even use Incognito Chrome but the issue is still occurring. We also tried another browser, IE and Mozilla. And we even try another computer, still the same issue. Strange thing is, there is only 1 user that is experiencing this issue now. Anyone met with this error before?

Answer 1

Hi Jun Hao Teo,

Thank you for the precise description of your issue.

From your description, we suppose that you are using an Office 365 for Business Subscription. Am I right? Meanwhile, as far as we know you had tried different browsers and switch to the Chrome’s Incognito mode, the issue might not be contributed by browser side.

As your mentioned there was only one user has been affected when accessing the OWA (Outlook Web Access), would you first kindly check if this user has all the license that has been assigned? You could go to Admin Centre to remove this user’s license and assign again, refresh the outlook web and see if the issue still exists. It might take some time if you made change in the Office Admin Center.

For further troubleshooting your concern, we need to collect following questions:

• The screenshot of your error message
• The office 365 for business email address of this effected user
• This effect user was created recently? If so, when did it created?

Let me know if you have further updates. Thanks for your efforts.

Kind Regards,

George

Answer 2

Hi Jun Hao Teo,

Do you have any further updates?

Kind Regards,

George