"Something went wrong". Code: 0x800706d9

Question

I use Office. I sign into Office with my outlook information. About every two months, I get some warning when I open any of my files. I had to sign in today. I guess there are some issue with my account. But I got this "Something went wrong" error code. 0x800706d9. What might the issue be?

Answer 1

Hi Freddiede

Greetings! I am Vijay, an Independent Advisor. I am here to work with you on this problem.

1. Can you start any Office application say Word > File > Account > Sign out

Now restart your computer

Right click on any Office application icon say Word > Run as administrator > File > Account > Sign-in

Restart your computer again.

2. If above doesn't work - Try repairing your Office installation. First try Quick Repair (takes 5 - 10 mins) , if that doesn't help then try Online Repair (Takes more than 30 mins but less than 1 hour in general)

How to repair instructions -

https://support.office.com/en-us/article/Repair...

Please report me back the results so that I can advise further steps if your problem is not solved.

Answer 2

Hi Freddie, how are you. Thanks for posting in our Microsoft Community. I suggest that you repair office to resolve the issue. To do this follow these steps:

First open Control Panel > Programs and Features > Now click Microsoft Office in the list of installed applications > Then click Change > And click Repair (choose the Online Repair)

For more information take a look to this:

https://support.office.com/en-us/article/repair...

Hope above suggestion help you and good luck!