Microsoft Access Report function not working after a Microsoft/Office/Windows Update

Question

I last used my pc on Tuesday 5 Nov. I returned on 11 Nov and there was a Microsoft/Office/Windows Update. I updated and then lost the function in my MS Access - Reports. The screen freezes and then I have to close the program.

I have been in contact with MS who have spent the last 2 days updating Windows which failed the first time. They have accessed my pc remotelyand done all the updates again.

After they finished updating today 12 Nov at about 11.30, I went into Access and confirmed the report function was working.

I then restarted my pc did a defrag as it seemed to be running really slowly and the returned to MS Access. Then the same issue occurred, I could not open the report(s) my screen froze and I had to close the program/

I was advised to share my issue here.

Please advise.  Thanks

David

Answer 1

You are being told cock and bull stories, there is no 365 Pro

Restart your PC, when its fully loaded >Add/Remove dialogue............... select MS Office>Modify/Repair............. a repair progress window opens. retest when finished.

PS You mentioned "Work" 365 Home is not licensed for business use, there is a seperate 365 Business licesence type

Answer 2

To open app in safe mode, do this;

Find the shortcut icon for your Office application.

Press and hold the CTRL key and double-click the application shortcut.

Click Yes when a window appears asking if you want to start the application in Safe Mode.

Answer 3

Hello David Jones222,

Sorry to know you're experiencing this problem and thank you for trusting us by participating with your questions.

I am an Independent Advisor and it will be a pleasure to help you today.

In response to your question I recommend opening access in safe mode, this will enable us to know what step to take further.

I hope you solve your inconvenience as soon as possible. Any other questions here I will be able to help you.

I wish you a fabulous day!

Greetings.

Answer 4

I havent used my pc between 6 Nov and 11 Nov. I came to work and had a windows/office update. I followed the instructions and then found out that the reports were not loading.

I contacted MS who then remotley accessed my pc and did the windows update. After a few attempts the update was completed and the reports in Access were working.

I did a restart and a defrag and now the reports will not open and like before the screen freezes and I have to close the program.

I have being going backwards and forwards and round and around the MS tech support. They say they can't help me I need Office professional to to qualify for tech support.

I tried to purchase Office Professional and was advised to get the 1 month free trial versioan and get MS assisitance to migrate my data from Home to Professional.

I was then told I would experience the same issues in Professional as I have in Home.

Answer 5

Hi David,

I'm not sure what troubleshooting you have performed or if your reports have code or charts or simply data.

Can you create a new report?

Have you updated your video driver?

Do you have a default printer? If not, try set the default in Windows to one of the Microsoft document printers like PDF or XPS.