Error connecting to app service over FTP with application scope credentials: "530 User cannot log in"

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Error connecting to app service over FTP with application scope credentials: "530 User cannot log in"

Orlando Carvajal 1

Until a couple of weeks ago, we used to push files up to the app service via WinSCP or Filezilla. Now we started getting an error when trying to connect: "530 User cannot log in".
We have reset the publish profile, but it still doesn't work.
It's happening at least to 2 people connecting from different places.

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Answer 1

Thanks for asking question! Could you please confirm if users have user scope assigned by the Admin?

Further to elaborate on User-level credentials: It is one set of credentials for the entire Azure account. It can be used to deploy to App Service for any app, in any subscription, that the Azure account has permission to access. It's the default set that's surfaced in the portal GUI (such as the Overview and Properties of the app's resource page). When a user is granted app access via Role-Based Access Control (RBAC) or coadmin permissions, that user can use their own user-level credentials until the access is revoked.

Also, do not share these credentials with other Azure users.

Reference: https://learn.microsoft.com/en-us/azure/app-service/deploy-configure-credentials?tabs=portal

Check this document on Common reasons for FTP “530 User Cannot log in” scenario

Refer to below document link to understand more about FTP and troubleshooting in Azure app services,
https://azureappservices.blogspot.com/2020/02/everything-about-azure-app-service-ftp.html

Let us know if further query or issue remains.

Orlando Carvajal 1 Reputation point

2021-08-06T15:47:35.873+00:00

Thanks @SnehaAgrawal-MSFT ,
I have read the documents you sent me but I'm not finding the answer to my problem there. Note that the error message doesn't mention anything about “Failed to retrieve directory listing” or “Home directory inaccessible”. It's just “530 User Cannot log in” -- that's it.
My colleague and had been using application scope credentials and had no problems connecting with them until a couple of weeks ago. We both are admins in the Azure subscription. I have tried resetting the app scope password a few times. Only yesterday I tried using User Scope credentials, but it didn't work. We do not have other users connecting to the app service over FTP.
Ideally, we don't want to use User scope credentials.
Cheers,
Orlando

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Error connecting to app service over FTP with application scope credentials: "530 User cannot log in"

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