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MS Help Viewer cannot fetch content

Udo Kapp 6 Reputation points
2021-08-05T18:57:58.44+00:00

I get the following error message:

An error occurred while determining the list of available content. Uable to download content, because it is corrupt. the html element is missing.

I am using Visual Studio 2019.

Thanks for your help

Udo Kapp

Visual Studio Setup
Visual Studio Setup
Visual Studio: A family of Microsoft suites of integrated development tools for building applications for Windows, the web and mobile devices.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
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  1. PengGe-MSFT 3,366 Reputation points
    2021-08-06T08:40:53.727+00:00

    Hi @Udo Kapp

    Thank you for reporting it in Microsoft Q&A.

    I cannot reproduce your issue. You can try to remove the installed content> uninstall the Help Viewer in Visual Studio Installer> repair your VS> add the contents again.
    *
    Update:

    I tested it myself and encountered the same issue.

    I suggest you can start a new thread and report this issue to VS Product Team in our Developer Community with some reproduced or detailed information. if you do report this issue, please share the link here, other forum member who are interested or meet the same or similar issue can go to vote for this thread.

    Sincerely,
    Peng
    *
    If the answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. Udo Kapp 6 Reputation points
    2021-08-06T14:20:03.967+00:00

    We found that the html file at the address https:://services.mtps.microsoft.com/ServiceAPI/catalogs/Dev15/en-US is corrupted, it contains invalid characters after each '<'. The content could be downloaded after downloading this file and repairing it in an editor.

  3. Tim Autry 11 Reputation points
    2021-08-06T19:12:05.443+00:00

    I can confirm, this is happening on all installations on all computers with VS 2017, VS 2019 and VS 2022 on Windows 10 and Windows 11.
    121265-image.png
    121301-image.png

  4. Knuth Konrad 1 Reputation point
    2021-08-10T13:38:48.273+00:00

    Same here, VS2017, Win 10 Prof.

    0 comments
  5. Younes EL Abbar 1 Reputation point
    2021-08-11T04:13:44.1+00:00

    whats the solution then?

    0 comments

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