How to create mailbox export request in EAC

Question

when I follow the instructions on how to create a mailbox export request, I do not have the following option: 

1. In EAC go to Recipients\Mailboxes, click 'More Options' and select 'export to a .PST file' 

Under 'More Options' there is no option for 'export to .pst' why is that, and how can I make that an option??

Answer 1

Hi  ADunn_SREB,

No you could not do that, we are sorry this is for the situation if you have exchange server deployment for yourself. 

For the workaround, you could do this:

Create an account MailAdmin (or user your O365 user account):

• in the EAC go to user mailbox | mailbox delegation
• then give Full Control to your MailAdmin Account
• In MailAdmin's Outlook profile add users mailbox as additional MailAccount
• Then import your PST file to users account.

This way you won't block your Users Outlook, they might start with a clear profile and their mail should sync to their Outlook while the mail is imported on a dedicated machine.

Kind Regards,

George

Answer 2

No. This answer will suffice. Thank you!

Answer 3

Hi Adunn_SREB,

We just check back if you still need any help?

Regards,

George