One Note Not SYNCING

Question

ONE NOTE isn't syncing. I have tried everything. Closing the book. Checking online. It's just not syncing.  Please in simple words, tell me what to do. 

Can't sync notebook

This notebook hasn’t been updated in 27 days. Check if it has been moved or deleted from the server and sync again.

Can't sync section

We can't access this section file or the attached file because the file was moved, the file name is invalid, or the file permissions have been changed. (Error code: 0x2 bdf5f) https://w*******u-my.sharepoint.com/personal/a****_arshad_w******u_/Documents/FOM%20IV/

[PII is masked by Chitrahaas Nalla MSFT]

Answer 1

Hi I figured it out. It turns out that a month ago I moved the notebooks on my drive. I just had to move them back. The error was stating it couldnt locate the notebooks so I placed them back into the folder where it could locate them. it's syncing perfectly now. Thanks for your help!

Answer 2

Hello,

It says that there's no new updates.

A

Answer 3

Hi Arshad,

Thanks for writing back and letting us know.

From the description provided, OneNote version your using old from the latest version, where the latest version Office. You can refer to this article: Release notes for Office for Mac.

Before updating your Office to latest version, download the latest version of AutoUpdate from this link, install and then run AutoUpdate to bring your installation to current update level, then restart your Mac.

After, Open the OneNote application> Click on the Help menu> Select Check for Updates to launch AutoUpdate> Uncheck the box to be in the Insider program if it is checked> Then check for updates> Update the latest version.

After updating to the latest version, please let us know the result for moving further.

Thanks,

Chitrahaas

Answer 4

Hi I have already attempted your current suggestion. It is version 16.16.2

I am unable to upload images for some reason but this is what the error states (this is copied pasted):

Can't sync section

We can't access this section file or the attached file because the file was moved, the file name is invalid, or the file permissions have been changed. (Error code: 0x2 bdf5f) https://w*****u-my.sharepoint.com/personal/aysha_arshad_w*****u_edu/Documents/FOM%20IV/

Can't sync notebook

This notebook hasn’t been updated in 28 days. Check if it has been moved or deleted from the server and sync again.

[PII is removed by Chitrahaas Nalla MSFT]

Answer 5

Hi Arshad,

We’re sorry for the inconvenience caused by the problem.

Firstly, we suggest you backup the notes that are not synced to prevent the loss of changes made to your notebook. (we asked you this because, in the process of troubleshooting we need to close the notebook)

After backing up the notes, we suggest you follow the exact steps and see the outcome:

a. Open the problematic notebook in OneNote Online.

b. Now, close the problematic notebook from the OneNote application.

c. After closing, go to problematic notebook in OneNote Online and click on Open in OneNote to open the notebook in OneNote application

d. Now add some change to the notebook and check whether it syncs without any problem or not.

If still problem occurs, can you please provide the following information:

1. Screenshot of the error message encountered.
2. Your OneNote application version. (Open OneNote application> Click on OneNote in menu bar> About OneNote)

Regards,

Chitrahaas