Microsoft excel issue

Question

when I create a new Excel sheet from file explorer (right click --> new --> Microsoft excel worksheet) - the new sheet will be in reverse orientation and the sheet name will be in Arabic. However, when I start Excel from programs menu, and then click "new worksheet", everything will be ok (i.e. the default language of the computer is used

Answer 1

Hi Jacob,

Sorry for the inconvenience caused by this issue.

I tested at our end by these steps:

1. Create an Excel worksheet in File Explorer by right-click and choose Microsoft excel worksheet.
2. Double-click this document.

In the Excel, I didn’t see the reverse situation and the Arabic Sheet name, it can be creatednormally. Per your description, I want to confirm that if you have this situation when you open worksheet in File Explorer:

I suggest you try these steps and see the result:

1. Go to Excel-> File-> Option-> Advanced-> Display -> Default direction. Change it to Left-to-Right.
2. Go to Excel-> Open-> Go to the path and choose this file. Check if it can display normally.
3. Create a new user profile and see create worksheet in same way. Check if it can create normally.
4. Go to Apps&Features-> Office-> Modify-> Online Repair. To fix this problem.

If the issue persists, we want to collect the related information to move further:

1. Does this issue only happen to Excel?
2. Do you install Arabic language pack? (Excel->Option-> Language). If yes, please remove it and try again.
3. Can you provide the screenshot about the Excel version? Excel-> File-> Account-> Product Information and take screenshot about this page.

Regards,

Ivy

Answer 2

Hi Yuwei, 

Thanks for your efforts to this case. 

We appreciate for the path your providing, it’s hard to say what the root cause of it even you have the same issue as Jacob. As your situation is different, and for you can have the specific help of this case, we suggest you post a new thread and other moderators will provide the further suggestion to you. That not only will benefit you but also can help other community members.  

Thanks for your understanding. 

Best Regards,

Ivy

Answer 3

Hello Ivy,

I have the same issue. It only occurs when I create a new worksheet from right-click menu>new.

I have tried "online repair" but it doesn't work.

I found the following file which has a tab name in Arabic and it shows like the screenshot above.

C:\Program Files\Microsoft Office\root\vfs\Windows\SHELLNEW\EXCEL12.XLSX

So I think there should be a setting which make a wrong template file in a wrong language.

Actually I had an answer from MS via IT department in my company, and MS said they don't have a solution even they considered it is a bug.

I'm just curious why MS haven't any solution for this.

Best Regards,

Yuwei

Answer 4

Hi Jacob, 

Haven't here from you for a while.

If you still any assistance, please feel free to post back when you have time.

Regards,

Ivy