MIcrosoft Telemetry Crashes

Question

Good Morning,

I am an IT professional who provides support to several users within a Corporate Domain environment.  The majority of my users are experiencing crashes with the Microsoft Telemetry Agent on Windows 10, 8.1 and 7 Operating Systems. I ran repair on Microsoft Office ; however this fix did not work. We do not want to disable this service. This is occurring on both new and existing installs. Extensive research has been conducted with minimal results. Could this be a new update that is causing this issue? If so, can your developers possibly work on a patch to solve this issue? What effect would it have on my end users, if I disable this service company wide?

Answer 1

Hi Corey,

I'm very sorry for the inconveniences this issue has caused. As we couldn't reproduce the issue from our side, this issue shouldn't be caused by the latest update. I'd suggest try using clean boot to check if this issue is caused by other applications.

If the issue persists after you performed a clean boot, please check if the users used the same source in their corporate domain. If so, please try installing Office from the Office 365 portal to see if the issue could be fixed. If so, I'd suggest replacing the installation source in your domain.

Meanwhile, please also check if the Office applications that have this issue are of the same version. If so, please go to File Account and capture a screenshot of the version information for further assistance.

For your last concern, if your company doesn't need to monitor the activities of the Office file that are in the Most Recently Used list, you may feel free to disable this feature for all of your company member. For details, please refer to the following article: Data collected by the agent for Office Telemetry Dashboard

Best Regards,

Nathan

Answer 2

Hi Corey,

May I know if you have checked my reply above in regard of the Office Telemetry Agent crash issue? Please let us know if you have any further questions.

Best Regards,

Nathan