Issue with Error SEO025

Question

Hi,

Good morning!

We needed to share a file with another external, and we got the OSEO205:

Your organization's policies don't allow you to share

With these users. Please contact your IT department

for help. (OSE205)

We have tried the enable this strategy:

https://docs.microsoft.com/en-gb/azure/active-directory/b2b/b2b-quickstart-add-guest-users-portal

But users say they still don't see it.

Would someone be able to support us on this matter?

Thank you kindly,

Jean

Answer 1

Hi Qing,

Actually, we have tried both methods and we couldn't make it work. The user still ends up with this error message. We have also tried to transcribe the information on another excel sheet to share it and it doesn't work.

Thank you,

Jean

Answer 2

Hi Jean,

Thanks for your reply.

You are welcome to post back when you are free, if the issue still exists, I will keep working on this.

Regards,

Qing

Answer 3

Hi Qing,

I am waiting from the team to give me some answers back on this, since i can't have access to it.

Let me get back to you!

Thank you very much,

Jean

Answer 4

Hi Jean,

Can you share with external users? Do you have any updates?

Regards,

Qing

Answer 5

Hi Jean,

Thanks for posting the question on our form.

According to your description, I want to confirm if you have turn on external sharing.

If not, please turn on it via the following article:

Turn external sharing on or off

If you have turned on it and the issue still exists, I suggest you turn on it via PowerShell:

1. Download, install and open SPO Management Shell

https://www.microsoft.com/en-us/download/details.aspx?id=35588

2. Login

$adminUPN="******@company.com"

$orgName="company"

$userCredential = Get-Credential -UserName $adminUPN -Message "Type the password."

Connect-SPOService -Url https://$orgName-admin.sharepoint.com -Credential $userCredential

3. Turn on external user sharing

Set-SPOSite -Identity https://company.sharepoint.com/sites/group-share -SharingCapability ExternalUserAndGuestSharing

Here is a thread who meet the similar issue, they solved it via the suggestion:

Unable to Share with External Users

If you still can’t share it with external user, could you please provide the following information for further analysis?

1. Check if all files meet the issue.
2. Confirm if all sites meet the issue.
3. The screenshot of error message.

Regards,

Qing