SharePoint problem - Request Range does not exist

Question

We are having trouble accessing one of the Excel files that we have uploaded to our SharePoint site. Every time we try to access it we receive the following error message:

Please help! How can we get our sheet back!!

Answer 1

Hello,

I am also facing a same problem and i also see that same error when i open a exel document in sharepoint site. I tried to open with web and desktop exel app. In web i got this error and in desktop app that document opens but no information appeared in that document. It look blank. Can you help me to sort out that problem.

Best Regards,

Sami.

Answer 2

Hi AmandaCoons,

Sorry for the inconvenience caused. From your description, when you open an Excel workbook on SharePoint Online library, you always received the above error message.

From your screenshot, it seems that you open the file in Excel for Web. May I know whether you can open from Excel desktop application? You can right click on this file and select Open in app.

 

More importantly, to further narrow down this problem, can you share the following information with us at your convenience?

1: Does this problem happen in all existing Excel workbook on SharePoint site or this specific workbook only?

2: How about the other Excel files in the other SharePoint site? Does the same error come out?

Best regards,

Dihao

Answer 3

Hi AmandaCoons, 

May I know whether there is any update on this problem? If so, please feel free to post back here and share the above information with us at your convenience.

Best regards,

Dihao